هدف: ارزیابی میزان افتخار سازمانی از ابعاد مختلف (افتخار به سازمان، افتخار به واحد شغلی، افتخار به شغل، افتخار به مدیر، افتخار به همکاران، افتخار به مشتریان)
تعداد سوال: 25
تعداد بعد: 6
شیوه نمره گذاری: دارد
روایی و پایایی: دارد
نوع فایل: word 2007
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قیمت: فقط 4900 تومان
پرسشنامه استاندارد افتخار سازمانی
توجه: با توجه به اینکه اغلب محصولات این سایت حاصل تلاش های بدون وقفه تیم ترم آخر می باشد، هر گونه کپی برداری از مطالب سایت به صورت جدی پیگرد قانونی خواهد داشت.
When it comes to motivating social behavior, pride may be the most important human emotion (Tracy & Robin, 2007). Pride in organization exhibits that employees are competence and positive from other people’s viewpoints. Organizational pride shows the specific employee’s perceptions and their experiences of organization. The concept of pride is the new & emergent construction in organizational behavior especially in employee attitude. When researchers want to study employee behavior via positive psychology (especially POB), must to consider organizational pride as a main factor in employee motivation and positive and prosocial behaviors. Employee pride positively inﬂuences the decision to stay with a particular company and negatively affects turnover intention (Appleberg, 2005). Within the business community, organizational leaders have been claiming that pride improves employee commitment and morale, and can drive business performance. In fact, in a book by Jon Katzenbach (2000) entitled, Peak Performance: Aligning the Hearts and Minds of Your Employees, pride was identified as a primary source of energy and emotional commitment in organizations.
Despite the plethora of scholarly research and corporate programs existing around commitment, satisfaction, and loyalty, many organizations are now talking about a relatively new construct—organizational pride. For example this statement is said by many organizational leaders that: “The greatest motivator of all is pride”.
The expression of pride may communicate an individual’s success to others, thereby enhancing the individual’s social status; and the subjective experience of pride might reinforce the behaviors that generate proud feelings (Herald & Tomaka, 2002).
In the future, service companies’ success will be even more dependent on the ability to create and to sustain long-term customer relationships (Gouthier Rhein,2010). Since numerous services are generated through the interaction between service employees and customers, these companies’ long-term relationships highly depend on the company’s personnel (Bowen & Lawler 1992) and its corresponding service orientation towards the customer (Arnett et al. 2002). In fact, the company’s employees need to be motivated and prepared to engage in continuous improvement in order to demonstrate commitment to customer service (Peccei & Rosenthal 1997). A central driver of above-average employee motivation and a key differentiator from competition is employee pride (Katzenbach 2003a).